Algemene voorwaarden | De Goede & De Stoute

Terms & Conditions

1. Definitions

In these Terms & Conditions, the following definitions apply:

Cooling-off period: the period during which a consumer may exercise their right of withdrawal.
Consumer: a natural person who enters into a distance contract with De Goede en De Stoute.
Day: a calendar day.
Durable medium: any device or medium that enables the consumer to store information personally addressed to them, so that it can be consulted and reproduced in the future in its original form.
Right of withdrawal: the option for the consumer to cancel a distance contract within the cooling-off period.
Model form: the withdrawal form made available by De Goede en De Stoute, which consumers can use if they wish to exercise their right of withdrawal.
Distance contract: a contract concluded within a system organized by De Goede en De Stoute for the distance sale of products or services, where one or more means of distance communication are used exclusively up to and including the conclusion of the contract.
General Terms and Conditions: these Terms & Conditions of De Goede en De Stoute.
Delivery: a delivery is considered completed once the order is presented by the courier at the address provided by you and/or delivered to a designated pick-up point.

2. Applicability

These Terms & Conditions apply to every offer made by De Goede en De Stoute, including but not limited to distance sales.
The Terms & Conditions are made available to the consumer with every transaction and can also be provided free of charge by email upon request.
When a purchase is made entirely through our webshop (www.degoedeendestoute.nl), these Terms & Conditions are made electronically available before completion of the order, and can easily be downloaded or stored on a durable medium.
Any matters not covered in these Terms & Conditions will be interpreted “in the spirit” of them, and any ambiguities will be explained in the same way.

3. Offers and prices

All offers are non-binding and may be changed at any time by De Goede en De Stoute.
De Goede en De Stoute reserves the right, for inventory management reasons, to cancel a concluded agreement unilaterally. In such cases, cancellations will occur in reverse chronological order, starting with the most recent order.
Each offer includes a clear and accurate description of the products and/or services, allowing the consumer to make an informed purchasing decision.
De Goede en De Stoute cannot be held to obvious mistakes or typographical errors in prices, descriptions, communications, or accompanying images.
Product images and descriptions are as accurate as possible, but minor variations may occur. These cannot be grounds for compensation or cancellation.
Products available in limited quantities may be restricted to the number indicated per customer per sales session (the period between the product going live in the webshop and being sold out). Orders exceeding this limit may be cancelled by De Goede en De Stoute.
All prices include taxes unless otherwise stated. Shipping costs are listed separately.
De Goede en De Stoute is not liable for printing or typographical errors, and all prices are subject to change without prior notice.

4. Agreement

Except where otherwise stated under “Offers and Prices,” a contract is formed once the customer accepts the offer and the related payment has been completed.
Upon electronic acceptance of the agreement, De Goede en De Stoute will confirm the order by email to the address provided by the customer. Until this confirmation has been sent, the customer may cancel the order.
De Goede en De Stoute takes appropriate measures to ensure the secure electronic transmission of information within the full online environment of www.degoedeendestoute.nl.
If one or more of the ordered products are unavailable, the agreement will lapse.

5. Right of withdrawal

5.1 Delivery of products

Consumers have the right to cancel their purchase within 14 days of receiving their order, without giving any reason. This cooling-off period begins on the day the consumer—or a representative designated by them—receives the product.
During this period, the consumer must handle both the product and its packaging with care. The packaging may only be opened to the extent necessary to determine whether they wish to keep the product.
To exercise the right of withdrawal, the consumer must return the product complete with its packaging and any accessories, as far as reasonably possible, in its original condition.
For food and beverages, once the seal has been broken, the right of withdrawal no longer applies. This includes removing the crown cap or cork, sabering or opening the bottle, or otherwise breaking the airtight seal. However, consumers still retain their legal rights regarding product conformity and warranty.
Consumers wishing to withdraw must notify De Goede en De Stoute by email (info@degoedeendestoute.nl) and await clear instructions regarding product return. De Goede en De Stoute will indicate who bears the cost of return shipping.
After receiving return instructions, consumers have 14 days to send back the products and, if requested, provide proof of shipment (such as a shipping receipt).
If the consumer does not declare their intention to withdraw within the 14-day period, or fails to return the product within the stated timeframe, the contract becomes final—unless De Goede en De Stoute agrees otherwise in writing.

5.2 Refunds

If a refund is approved and the order has not yet been shipped, the full purchase price including shipping costs will be reimbursed.
Once an order has been handed over to the postal carrier, shipping costs are non-refundable.
Payment-method fees (if applicable) cannot be refunded, as these are charged by our payment provider at the time of payment.
Returned products will be refunded within 14 days after receipt by De Goede en De Stoute. If a returned product is incomplete or damaged, De Goede en De Stoute reserves the right to deduct a reasonable amount from the refund.
Refunds will be made using the same payment method as used for the original purchase.

6. Product compliance and warranty

De Goede en De Stoute guarantees that its products and/or services comply with the agreement, the specifications stated in the offer, reasonable standards of quality and usability, and any applicable legal requirements and government regulations valid at the time of purchase.
If explicitly agreed in writing, De Goede en De Stoute also guarantees that the product is suitable for purposes other than normal use.
Any defects or incorrect deliveries must be reported in writing within 28 days of receipt.
If De Goede en De Stoute requests the consumer to return a defective or incorrect product, it must be returned unopened and in new condition.
Where applicable, the warranty period offered by De Goede en De Stoute corresponds to the manufacturer’s warranty. De Goede en De Stoute cannot be held responsible for the suitability of the product for any particular use or for any advice regarding its use.
The warranty does not apply in the following cases:

The consumer expresses dissatisfaction based on personal taste or drinking experience. De Goede en De Stoute is not required to accept this as a valid reason for return (“taste is subjective”).
The product has been altered or repaired by the consumer or a third party.
The product has been exposed to damaging conditions such as shaking, dropping, prolonged vibration, or excessive pressure.
The product contains natural impurities such as sediment, haze, or carbon dioxide — all considered normal for artisanal beverages.
The defect is wholly or partly the result of government regulations regarding materials or ingredients.

7. Delivery and fulfilment

7.1 Shipping

De Goede en De Stoute treats all incoming orders with the highest level of care and accuracy.

7.2 Shipping

The delivery address (or “shipping address”) provided by the consumer will be used as the delivery location.
Accepted orders are shipped within 30 days of purchase, unless a different delivery period has been agreed upon with the consumer.
Once the order has been handed over to the postal carrier, De Goede en De Stoute will notify the consumer by email, including a link to track the shipment (“Track & Trace”).
If the delivery is not completed within the stated timeframe, the consumer has the right to cancel the contract unilaterally.
All delivery times mentioned outside these Terms are indicative and non-binding.
If the consumer cancels due to late delivery, De Goede en De Stoute will refund the full purchase amount, including shipping costs and any payment fee, within 14 days of the order date.
If delivery proves impossible, De Goede en De Stoute will inform the consumer within 14 days of the order date and refund the full purchase amount (including shipping and payment fees).
The risk of loss or damage remains with De Goede en De Stoute until the order has been delivered to the consumer or an authorized representative.
A delivery is considered completed once the parcel is presented to the consumer by the courier and/or delivered to a designated pick-up point.
The consumer is responsible for collecting their parcel in time from the pick-up point. If a parcel is returned to De Goede en De Stoute due to non-collection, it will only be resent after the consumer pays the new shipping costs. Alternatively, the consumer may collect the parcel by appointment at one of De Goede en De Stoute’s locations.

8. Payment

8.1 Payment method fees

Some payment methods may incur a surcharge. This may be a fixed fee, a percentage of the order total (including VAT and shipping), or a combination of both. The applicable fee will be displayed before completing your payment.

9. Risks and liability

9.1 Responsible consumption

Consumption of alcohol during pregnancy is strongly discouraged.
Excessive alcohol use is also strongly discouraged.
Consumers are expected to be aware of the health risks and national guidelines concerning alcohol consumption. De Goede en De Stoute cannot be held responsible for informing consumers of these risks.

9.2 Liability

Alcohol consumption carries inherent risks and may be harmful to health. The consumer agrees not to hold De Goede en De Stoute liable for any damage or injury resulting from the consumption or use of its products.
De Goede en De Stoute is not liable for damage or injury resulting from mishandling of packaging, storage, transport, or opening. This includes shaking, dropping, vibration, or exposure to excessive pressure, this list is not exhaustive.

10. Disputes

10.1 Legal appliance

These Terms & Conditions and all agreements between De Goede en De Stoute and the consumer are governed exclusively by Dutch law, even if the consumer resides abroad.
The Vienna Sales Convention (CISG) does not apply.

11. Memberships

11.1 Validity

Memberships offered by De Goede en De Stoute are valid for a limited period of 1 year, as stated on the membership page of our website.
All memberships are personal and non-transferable.
Individuals under 18 years of age cannot become members.

11.2 Duration and cancellation

A membership is valid for one year and will automatically renew each year via direct debit.
The consumer may cancel the membership at any time with a one-month notice by emailing member@degoedeendestoute.nl.
Information about membership duration can also be requested via the same email address.
If the consumer cancels, reverses payment, or initiates a chargeback within one month prior to renewal or after renewal, a €50 administrative fee incurred by De Goede en De Stoute will be charged to the consumer.
De Goede en De Stoute reserves the right to terminate a membership immediately in the case of misconduct, as described in Article 11.3.
The company may increase the membership fee by up to 10% without prior notice. The website will always display the most up-to-date pricing.

11.3 Member privileges and conduct

Membership does not exempt any member from these Terms & Conditions.
Members are strictly prohibited from reselling products obtained from De Goede en De Stoute. Any breach will result in an immediate fine of €2,500 per case.
De Goede en De Stoute reserves the right to suspend or permanently revoke membership privileges in exceptional circumstances, or to terminate a membership unilaterally without refund of fees.
The company accepts no liability for any damages resulting from the termination of a membership.
De Goede en De Stoute also reserves the right to be selective in offering memberships, in order to maintain the exclusive character of the members club.
Privileges and memberships may be changed or discontinued without prior or subsequent notice to the (former) member.